Retention Agent

re shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Retention Agent , this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Healthcare cost reimbursements
• Sponsored sports activities
• Voluntary pension fund (company-sponsored retirement plan or pension)

Referral bonuses for recommending new team members to join the company

About your future role

In the Retention team we handle all our B2B customers who call us to terminate their engagement with Nets on Payment Terminals, International Acquirer Agreements. You will be a part of a successful team, where employee satisfaction, career development and winner mentality are highly prioritized. Our teams and colleagues are based in the Nordics, and this position is located in Stockholm, Sweden.

To be a great fit for this role, you have a sales profile and love to work with customers. You are known as a great listener and you are great at building customer relations. You can perform under pressure and keep focus. Your energy levels are high, persistent and you are not put down by rejections.

Your key responsibilities in this role will be:

• Outbound and Incoming calls
• Preventing exciting customers from churn to competitors
• Negotiating and delivering a good customer experience
• Attending customer queries and ensure highest customer satisfaction.

Cross-sales to existing customers.

What makes you the best person for this job?

As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it