We are looking for an enthusiastic student for a part-time position as Junior IT Service Manager at Sony in Lund. In the position you play a pivotal role in supporting the effective implementation and execution of IT Service Management ITIL processes within the European region. Positioned within the Service Management EU team and reporting to Regional Management in EU, the SM team assists in maintaining robust ITIL frameworks for a more efficient delivery of IT services to our business.
This role only requires general IT knowledge, and we offer in-house training, so if you are as passionate as we are to find ways to optimize/automate and simplify existing IT Ticket processes with the help of the machine you will have a great time putting your skills to use!
We also offer you flexibility both when it comes to working remotely, but also in terms of type of work of which 20% of your time here is booked for Continual Service ImprovementITIL!
You will:
- Process bulk uploads to CMDB – our inventory
- Analyze and rate changes made to production system, from a CMDB point of view
- Analyze and rate changes from an overall service delivery point of view
- Analyze and rate incidents from an overall service delivery point of view
- Track failed implementations and trending incidents
- Build/update/manage our SQL reports based
- Automate manual workloads in 20% of the time (Fridays)
- Other duties as required to facilitate a more efficient delivery of IT services to our business
You will bring:
- An ambitious attitude with deep roots as a PC technician and a good understanding of ITIL processes
- An entrepreneurial spirit, coupled with a drive for collaborative achievement, makes you the perfect fit for this role
- A hungriness for automation, implementing/updating existing manual processes with the latest and the greatest
Personality traits we value:
- Logical approach to problem solving & tasks in general
- Enthusiastic and treat learning as a joy in itself
- Good communication skills
- Service oriented mindset
Requirements for the role:
- Being enrolled in a Swedish university is mandatory due to requirements on student working visa
- Must be fluent in written and spoken English.
Our office
Sony in Lund is a place where technology, creativity and boldness create a better future – for Sony, for our customers and for society. We have expertise in Research, Software Development, and Design, contributing to Sony Group. Sony in Lund has a long history of innovation and is the home of the Sony Start-up Acceleration Program Europe. Here in the Lund office, you will find a collaborative, friendly and inclusive atmosphere, and colleagues from all over the world.
Life at Sony
We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy worklife balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.
We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.
You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!
Bring your uniqueness to Sony
We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.
We are Sony Europe
Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.
With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.
Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.
To apply for this job please visit se.indeed.com.