s needs.
It is essential that you are fluent in spoken and written English.
Additional skills
- Demonstrable experience with telecommunications as second/third line Support agent (experience with networking, or SIP/VoIP for example) or knowledge of any of these protocols is meritorious.
Fluency in Italian, Swedish, Spanish or other European languages is an advantage.
Where you’ll be and how you’ll work
We have three offices: London, Uppsala and Paris. This position is currently open for our Uppsala office, but applications from France or the UK can also be considered. Because we are an international team, if the opportunity allows, you might be able to visit each office to spend time with the different teams.
We are flexible on remote work. You can decide with your manager the frequency to which you meet your team face to face, although some attendance is expected.
We typically work business hours, but due to the nature of the Support tasks you will be expected to occasionally work specific shifts (never later than 19:00) or participate in an on-call service on rotation.
Kaisa wants you to have a good life balance and the opportunities to have advantages like free yoga lessons each Friday, team activities in Sweden, France or UK, and participation in inspiring events.
What you’ll get in return
We have country specific insurances and retirement contributions. You can ask for more details during the interview.
However across all countries (Sweden, UK, France) there are indeed similar benefits such as:
- Country specific health and family insurance
- Country specific retirement contribution
- Sporting & wellness opportunities
- Virtual yoga lessons every Friday
- Flexible and remote work to suit your personal working style
- Regular team events in France, Sweden and the UK
- True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other
- A solid team environment in a company of friends
Working at Kaisa
Kaisa will offer you an open, unpretentious, goal-oriented culture with a lot of growth potential. We love hackathons, lunch & learn and ping pong, and we encourage labs – which means that we will help you find time to focus on your own development.
We offer a competitive benefits package. And we work flexibly; you’re encouraged to find your own balance between working from an office and remotely.
About Kaisa
Kaisa. 22 nationalities. One brand.
Join our dynamic team at Kaisa, a global SaaS company specialising in Customer Experience solutions. With a dedicated team of over 60 employees with offices in Uppsala, London, and Paris, we serve customers spanning over 45 countries worldwide. Our expertise lies in developing innovative solutions that simplify the creation of personalised customer experiences. As a scale-up enterprise, we are poised for exponential growth, driving industry standards and redefining the customer journey.
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