Associate Manager, Payroll Client Services

What this job can offer you

• The opportunity to start and define a career path in management in a fast growing company
• Responsibility for a team of Payroll Support Specialists.
• The chance to develop and refine team processes and training programs, directly impacting team performance and customer satisfaction.
• Opportunities for professional growth in leadership, payroll and customer service.
• The autonomy to innovate and implement strategies that contribute to the long-term success of Remote’s payroll client services.

What you bring

• Leadership experience in a payroll customer service role, or relevant people managing/influencing skills as an individual contributor
• A strong foundation in payroll
• Exceptional verbal and written communication skills in English.
• A collaborative mindset, open to working with various teams across the organization.
• Strong analytical skills and adeptness in generating and interpreting reports to drive decision-making.
• A self-starter attitude, quick learning capability, and proficient computer skills.
• Excellent problem-solving skills, proactive in identifying and addressing issues before they escalate.
• Agility and flexibility in a fast-paced environment, with the ability to multitask and provide quick, innovative solutions.
• Experience with Zendesk or similar platforms is highly regarded.

Key Responsibilities 

• Lead and inspire a dedicated team of Payroll Support Specialists, driving them towards excellence in payroll, customer service and operational efficiency.
• Serve as the primary liaison for the team on all matters related to payroll, and inter-departmental collaboration.
• Foster an innovative approach to payroll customer service within the team, encouraging creative problem-solving and exceptional communication across all channels (email, chat, video, Slack, etc.).
• Learn to manage and administer our systems (Zendesk, email chat, etc.)
• Utilize data analytics to understand business needs and client trends.
• Develop and implement a comprehensive training curriculum for new and existing team members, enhancing their skills and knowledge of company processes, payroll systems, and customer service best practices.
• Exhibit excellent organizational skills, taking the initiative to address immediate issues while planning strategically for future team and customer needs.
• Engage directly with clients as needed, providing support and ensuring their satisfaction and loyalty to Remote’s services.
• Encourage a culture of continuous learning and improvement within the team, maintaining flexibility and a positive attitude in the face of challenges.

Practicals

• You’ll report to: Senior Global Manager, Payroll Client Services
• Direct reports: 8-10 Payroll Support Specialists
• Team: Payroll – Payroll Client Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide – here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is 35,300 $ to 70,500$. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly 1.5 hours across 6 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview 1 with future team members
4. Interview 2 with future team members
5. Prior employment verification check